Privacy Statement
This Privacy Policy explains how we at 4Crowns collect, use and protect your personal information when you use our online casino and sportsbook services in the United Kingdom. We take your privacy seriously and aim to be clear about the data we gather, why we process it and how you can manage your information.
Types of data we collect
We collect a range of information to provide and improve our services. This includes personal details you give us, technical data captured automatically and records of your activity on our site.
Personal data
- Account information - name, email address, date of birth, residential address and phone number.
- Identity and verification documents - ID, proof of address and other documentation required to verify identity or process withdrawals.
- Payment details - card numbers and wallet identifiers as needed to process deposits and withdrawals (stored or tokenised by our payment partners).
Technical data
- Device and browser information - device type, operating system, IP address and browser settings.
- Login and usage data - timestamps, session identifiers and pages viewed to help secure your account and improve site performance.
- Cookies and tracking - see the Cookies section below for details.
Transactional data
- Deposit and withdrawal history, bet and play records, bonuses applied and account balances.
- Customer support correspondence and any information you provide when contacting us.
How we use your information
We use data to operate your account, process payments, prevent fraud, meet legal and regulatory obligations and provide customer support. We may also use anonymous or aggregated data for analytics and service improvement. Where required, processing will be based on your consent, contractual necessity, legitimate interests or legal obligations.
Data protection practices
We implement technical and organisational measures to protect your data, including encryption for sensitive transmissions, access controls and regular security reviews. Only authorised staff and service providers who need access for operational purposes can view personal data.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support security, measure site performance and deliver basic functionality. You can manage cookie settings through your browser or our cookie banner. Some features may not work properly if cookies are disabled.
User rights
If you are a UK user you have rights to access, correct and request deletion of your personal information. You may also ask us to restrict processing, object to certain uses or request portability of your data where applicable. To exercise your rights contact [email protected]. We will respond in line with applicable law.
Access, correction and deletion of data
You can update account details in your profile or contact us for assistance. Requests for deletion or portability will be handled as required by law, subject to obligations to retain some records for compliance and fraud prevention.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services, analytics partners and any legal or regulatory bodies where required. Third parties act as processors or independent controllers and are bound by confidentiality and security obligations.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified on our site or by email where we hold your contact details. For questions about this policy contact [email protected].