Contact Our Support Specialists
Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Contact us by live chat, email or phone for quick help with deposits, withdrawals, verification and bonus queries. We aim to reply promptly and clearly, guiding you through account checks and any site problems. You can also use our secure contact form for longer enquiries and we will arrange a call or email follow-up as needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; help with accounts, verification and withdrawals) |
| General enquiries | [email protected] (promotions, terms and general queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +44 20 7381 4297 (calls monitored) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed requests, account issues or where you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any relevant account references to avoid delays. Responses may require verification, so adding copies of documents and a concise explanation helps us resolve your request faster.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day; simple requests often receive a same-day reply. Complex issues that need account checks, KYC or payment investigations can take longer depending on the case and third-party response times. If you need urgent help, use live chat for fastest service or email [email protected] for detailed requests.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Please tell us what works, what could be clearer and any features you'd like to see added. All submissions are reviewed carefully by our team and used to improve the service, fix issues and make the experience smoother for everyone.